Last updated: 14 November 2026
Dejavu English (operated by Seljuk Solutions Ltd, Companies House No. SC776423, United Kingdom) offers Dejavu English Pro subscriptions across three purchasing channels: the Apple App Store (iOS & iPadOS), the Google Play Store (Android), and directly on our website at dejavuenglish.com (via Stripe). Because billing and refund authority depend on where you completed your purchase, please follow the section below that matches your payment method.
How to Cancel Auto-Renewal: You may cancel an Apple App Store subscription at any time at least 24 hours before the end of your current billing period:
After cancellation, you will continue to retain Pro access until the end of your already-paid billing cycle, after which your account automatically transitions to the Free plan.
How to Request an App Store Refund: All payments made via Apple In-App Purchase are processed and held directly by Apple Inc. Under Apple’s App Store policies, developers do not have access to charge or refund your Apple ID payment method directly. To request a refund from Apple:
How to Cancel Auto-Renewal: You may cancel a Google Play subscription at any time at least 24 hours before the end of your current billing period:
After cancellation, your Pro benefits remain active through the end of the current paid period.
How to Request a Google Play Refund:
GPA.xxxx-xxxx-xxxx-xxxxx,
found in your Google Play receipt email). Requests are reviewed in accordance with Google Play refund
guidelines and applicable consumer protection laws.How to Cancel Auto-Renewal: Sign in at dejavuenglish.com, open Subscription Settings, and click Manage Subscription to cancel future renewals at any time via the Stripe Billing Portal.
3-Day Cancellation & Refund Window: For subscriptions purchased directly on our website, we operate under a 3-day cancellation policy, granting you a window of 3 days following initial purchase to request a cancellation and refund.
To qualify for a full web refund, it is essential that you have not substantially utilized paid Pro services during that period. Otherwise, service charges corresponding to usage up to the cancellation request date may apply, except where mandatory statutory rights require otherwise.
European Union & UK Cooling-Off Rights: Notwithstanding the above, if you reside in the European Union or the United Kingdom and have not yet availed yourself of the paid digital Services, you have the right to withdraw and cancel your web order without justification within the applicable cooling-off period with no charges applied.
Refund Processing Time: To initiate a web refund request, email us at info@dejavuenglish.com. Upon inspection and approval, funds are automatically refunded to your original payment method within 10 business days (your bank or card issuer may require additional posting time). If more than 15 business days elapse after approval, please .
Deleting Your Account Does NOT Cancel Active Store Subscriptions:
Permanently deleting your Dejavu English account inside the mobile app (or uninstalling the app from your phone/tablet) does NOT automatically cancel an active paid subscription billed by the Apple App Store or Google Play Store, nor does it automatically trigger a refund.
If you have an active paid Pro subscription (non-trial), please ensure you manually cancel your subscription in the Apple App Store or Google Play Store using the steps in Section 1 or Section 2 above so you are not charged on future renewal dates.