We operate under a 3-day cancellation policy, granting you a window of 3 days following the receipt of our services to initiate a cancellation request.
To qualify for a cancellation, it's essential that you haven't utilized our services. Otherwise, you will incur service charges corresponding to the duration of your contract until the date of the cancellation request, in addition to an administrative fee for processing the cancellation.
To initiate the cancellation process, kindly reach out to us via email at info@dejavuenglish.com.
Notwithstanding the aforementioned policy, if you find yourself within the European Union and haven't availed our services, you possess the right to cancel your order without any justification within a 3-day period. This is referred to as the cooling off period. If the cancellation is executed within this time frame, no charges will be applied.
Upon receipt and inspection of your cancellation request, we will promptly notify you regarding the approval status of your refund. If the refund is approved, the funds will be automatically processed back to your original payment method within 10 business days. It's important to consider that the processing and posting of the refund by your bank or credit card company might require some additional time.
Should more than 15 business days elapse since the approval of your cancellation request, we kindly request that you